Job Opening at Solaire Resort's Tiffany & Co
Storyboard Text
- Good morning Mr. Mendoza! Thank you for having me.
- Good morning Ms. Marafina! Thank you for coming in today. Please, have a seat.
- Of course. Well, I've always been passionate about hospitality and creating memorable experiences for people. I've worked as a hotelier at Harvest Hotel for 2 years, but what drew me to your resort is its reputation for exceptional service and its beautiful location. I believe my skills in customer service and my genuine love for making people feel welcome align perfectly with the credibility of your resort.
- Ok let's start! Can you tell me a bit about yourself and why you're interested in working at our resort?
- Certainly. In my previous position at Harvest Hotel, we had a guest who was dissatisfied with their room due to a maintenance issue. The guest was understandably upset. I took the initiative to listen to their concerns empathetically, offered them a temporary solution, and ensured that the maintenance team addressed the issue promptly. I stayed in communication with the guest to ensure they felt heard and valued. Finally, they were left satisfied and even left us a positive review praising our responsiveness.
- That's great to hear! Customer service is definitely a key aspect of what we do here. Can you give me an example of a challenging situation you've faced in your work and how you handled it?
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