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- You are welcome to our hautecouture store, it is a pleasure for us to have your presence in ourestablishment. What can I help you with?
- I need the money I paid for this dress back,it's disrespectful that a haute couture store has such poor quality products.
- I understand your discomfort,ma'am. Please, I ask you to remain calm, since I am here to help you, now tellme, what happened to the dress?
- I can't calm down, I'mreally upset and I feel cheated. See for yourself the poor quality of this.
- I understand, please give me a moment, I will review the garment, and I will do everything in my power tosolve this situation.If you want, I can offer you a coffee or water on the way back.
- Oh, that's nice.Hopefully he doesn't realizethat I was the one who damaged it by misusing it.
- Yes, water would be fine
- Here we can demonstrate the importance of good customerservice.
- Thank you for waiting calmly.I have checked the garment and I realize that, indeed, it is torn.
- Surprised by the goodattention and aware that the damage was caused by her fault, she satisfactorilyaccepts the solution that the advisor offers her.She leaves the place satisfiedand recommends the store to her friends
- But I have a solution for you,we can fix it and offer you an accessory of our stand, since the policies ofour organization allow it.
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