GAE CIO Meet
Storyboard Text
- Account Workshop with GAE, ADH, DM / PM
- 3) Yeah, they don't even respond to emails
- 2) Absolutely.. We are also facing similar challenges in handling user's pain majorly related to Assets, System's Quality Performances.
- Agenda:How to manage complex IT issues across globe
- 1) Hello Account team. We are here to address our routine IT issues which is facing client escalations. Our businesses are at stake. We need to plan an effective strategy.
- It's becoming difficult.. So Annoying !!!We need a fix ASAP!!
- Discussion of GAE with BiTS BASDM
- 2) Hello Mr. GAE. I acknowledge the concerns and issues reported. I've noted all challenges. Let me own it E2E and offer solutions quickly. I will keep you updated
- GAE concern Report
- Office of GAE
- 1) Hello BiTS BASDM. I had a meeting with a Account team to understand their challenges pertaining to IT issues leading to business at risk. Delayed responses from domain team is also a pain area. I need your support to fix all issues and offer permanent solution.
- Hello BiTS Leadership team. Yesterday I met GAE. He shared some priority concerns related to IT performance. This is risking the Account team of loosing the business.We need to offer a quicker resolution TOGETHER.
- Discussion of BiTS BASDM with BiTS Domain Heads
- GAEIssue;ReportFY22-23
- That's worrying!! Let me immediately call my team to address these issues
- BiTS Server Room
- I thought we are very well aligned. Seems we are missing something!!!
- Let me also check single users issues
- GAE meeting with Top ADH , DM and Compliance leaders to ensure how they can fix the routine IT issues that are escalated directly from client. Next Action: GAE will speak to BASDM to fix all such IT issues.
- Discussion of GAE with BiTS BASDM
- 1) Hi Mr. GAE, As promised, I have discussed in detail with my BiTS leadership and have crafted the project plan to address the issues.
- 2) That's great news Mr. BASDM. I hope we will soon see improvements in IT support systems with increased C-SAT and improved users productivity
- Next Action: BASDM drafts the action plan from the captured feedbacks and takes it to the internal BiTS team
- Discussion of BITS BASDM with Account Domain IT team
- 1) Hello Dear DM / PM. I wan to know the update from Account on the complex issues that were escalated ?Domain IT team have informed me that all the P1 and P2's were addressed on priority and are being asked to user's to check the status of the issues and confirm back
- 2) Hello Mr. BiTS BASDM.. We have mostly closed the long pending incidents from our end working on all complex Quantum issues and are taking a care of all account related critical issues on priority. DM - Please confirm?
- 3) I am getting timely responses now
- BASDM get surety from BiTS leadership for an immediate and joint action.Next Action: BASDM to ensure robust project management and communication routine with all relevant stakeholders and.
- Account Workshop with GAE, ADH, DM / PM BASDM
- 2) Yeah, I heard a very positive response from all in my account. Majority of issues have now been closed and users are happy. No escalation from client in past 2 weeks.
- 1) Hello Account team's. We got a confirmation from BASDM that majority of complex issues have been resolved by BiTS domain IT team. What your hear from your DM/PM and ADH's ?
- 4) II' am so Happy.. Thanks BiTS
- Next Action: BASDM will monitor and track all the complex focused issues and ensure that the defined SLA's and timelines are followed by the domain team on back of an incident. This will be going as an action plan for SIP for all BASDM's
- GAE OfficeReport discussion
- BASDM was able to get the confirmation on older issues and check for any new ones .
- 3) Yes, As a Delivery Manager, I can see users are back to BAU and are not reporting issues. I thank to the entire BiTS team for fixing major incidents. Thanks BASDM for all your efforts
- GAE concern Report
- Office of BiTS IT Support
- BASDM was able to own the issue and resolve E2E.BASDM earned a sit at the table with increasedTRUST AND CONFIDENCE !!
- 5) Thank You Mr. BASDM.. We are very happy. Appreciate your partnership. I would like to have you join our Account leadership connect going forward.
- Agenda:How to manage complex IT issues across globe
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