BASDM on AIR
Storyboard Text
- Top Account GAE is travelling in Business class to New York to close a client proposal
- 1) There is lot of turbulence.. I'm scared
- 2) Don't worry, Weather isn't good out. Be calm
- 4) My Apologies!! I'll check this now. May be due to bad weather. Request you to fasten your seat belt now!!
- 3) I am travelling in Business class. Why my WiFi is down?? I have a sales deck to prepare. What happened???
- 5) Looks like she is a GAE from Wipro!!! Better I keep quite :)
- GAE gets upset as she is unable to connect to Flight's Wi-Fi
- 1) Oh God!!! Seems she is getting very angry! now! Can you help her?
- 2) Don't worry, She has a bad mood and will be ok in some time!!
- 3) Any Update on the WIFI issue, Mr. Attendant.. We are almost landing and I haven't been able to work yet!! Need internet. CALL YOUR CAPTON NOW.. I'LL SUE YOU GUYS!!!Don't test my patience???
- 4) My Apologies!! I request you to please sit down Ma'am.. We are checking..
- 5) She should try calling BiTS BASDM. I know because I'm in Wipro too!!
- GAE interacts with Wipro Employee
- 1) What will happen now? She is so irritated with Business class services!!!
- 2) Don't worry, She needs to take support from her Org!!
- 5) My Apologies Ma'am. The Flight is delayed for landing by 2 hours. Pls fasten your seat belts
- 4) How's that gonna help?? We are in the middle of the sky. Unsure, but let me try calling my BASDM!! I know her very well...
- Ohh No. My Job
- 3) Hello Ma'am, I suggest you to call your BASDM. I am sure he will help you
- GAE facing issues while connecting to Flight's WiFi and she is angry on the network services being provided.
- GAE calls BASDM's Help Line number for support giving her Co-ordinates
- 2) Don't worry, Wipro has advance technology to fix such IT issues. We are safe in Wipro's hand
- 3) Hello, This is GAE calling from BOEING Flight to NY. 40.73 Lat and -73.93 Long. Can you help in fixing the Flights Wi-Fi issue. I have a Sales pitch with customer
- GAE is now out of patience and informs Flight Attendant to fix the Wi-Fi issue else she is going to put a consumer complaint against BOEING
- There on Land!! BASDM gets message from GAE and meets ADH of BOEING
- 1) Hello Mr. ADH. I am BASDM for Apple account. Our GAE is not getting connectivity in BOIENG Max . Could you pls check ? GAE is in Business class
- BOEING Flight Support Desk
- 2) That's not a great news!! Shantanu, could you pls check what's wrong with BOEING Max Network connectivity?
- GAE dials BASDM help line number through Flight's Satellite Phone
- GAE gets call from BASDM. GAE checks the WiFi connectivity
- 5) Yeah.. See. I told you Wipro is very fast in dealing in such cases.. Glad she is relaxed finally!!
- 1) Hello, BASDM I just checked and it's connected to Wi-Fi.. Wowww!!! Just Amazing!!! You are a Air Star !!! I can complete my presentation and can give a good Sales pitch.. Thank You my friend. We should connect again. Mr. Attendant, it wasn't your fault.. I'll fasten my seat belt now..
- GAE gets connected to her BASDM through Satellite Phone. GAE informs about the present situation in the flight to BASDM and ask's to fix the issue ASAP
- 1) Ohhh., She is calling her Organization. But how's that going to help?
- 4) I don't understand!! How's it possible?? A person on land can fix issues in Air??
- 5) Yes, Maam did right Thing as per my request.. Hope the issue is fixed by her BASDM !!
- BASDM gets a confirmation that the Flight's Wi-Fi is fixed. BASDM calls GAE through Satellite Phone and ask's her to check the connectivity
- 4) Amazing Shantanu !! Thanks. Let me call her right away.
- 3) I have just checked the coordinates. Due to turbulence Access Point (AP) got auto disconnected. I restarted via Virtual Power BOT . Pls ask GAE to try now.
- 5) Mrs. BASDM , Appreciate you informed us so quickly. Hope GAE can now connect!!
- GAE gets connected to Flight's Wi-Fi and confirms back to BASDM. GAE is very happy and so are the BOEING MAX passengers and crew !!
- 4) She is so happy now. Her issue is fixed. Amazing !!
- Pheeww. . Finally, she is relaxed!!
- 3) Thank You Ma'am for understanding.. Good to know that BOEING's Flight support is managed by Wipro.. Wipro is great.
- 2) Sure, Ma'am. Would love to connect with you.
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