Top Account GAE is travelling in Business class to New York to close a client proposal
1) There is lot of turbulence.. I'm scared
2) Don't worry, Weather isn't good out. Be calm
4) My Apologies!! I'll check this now. May be due to bad weather. Request you to fasten your seat belt now!!
3) I am travelling in Business class. Why my WiFi is down?? I have a sales deck to prepare. What happened???
5) Looks like she is a GAE from Wipro!!! Better I keep quite :)
GAE gets upset as she is unable to connect to Flight's Wi-Fi
1) Oh God!!! Seems she is getting very angry! now! Can you help her?
2) Don't worry, She has a bad mood and will be ok in some time!!
3) Any Update on the WIFI issue, Mr. Attendant.. We are almost landing and I haven't been able to work yet!! Need internet. CALL YOUR CAPTON NOW.. I'LL SUE YOU GUYS!!!Don't test my patience???
4) My Apologies!! I request you to please sit down Ma'am.. We are checking..
5) She should try calling BiTS BASDM. I know because I'm in Wipro too!!
GAE interacts with Wipro Employee
1) What will happen now? She is so irritated with Business class services!!!
2) Don't worry, She needs to take support from her Org!!
5) My Apologies Ma'am. The Flight is delayed for landing by 2 hours. Pls fasten your seat belts
4) How's that gonna help?? We are in the middle of the sky. Unsure, but let me try calling my BASDM!! I know her very well...
Ohh No. My Job
3) Hello Ma'am, I suggest you to call your BASDM. I am sure he will help you
GAE facing issues while connecting to Flight's WiFi and she is angry on the network services being provided.
GAE calls BASDM's Help Line number for support giving her Co-ordinates
2) Don't worry, Wipro has advance technology to fix such IT issues. We are safe in Wipro's hand
3) Hello, This is GAE calling from BOEING Flight to NY. 40.73 Lat and -73.93 Long. Can you help in fixing the Flights Wi-Fi issue. I have a Sales pitch with customer
GAE is now out of patience and informs Flight Attendant to fix the Wi-Fi issue else she is going to put a consumer complaint against BOEING
There on Land!! BASDM gets message from GAE and meets ADH of BOEING
1) Hello Mr. ADH. I am BASDM for Apple account. Our GAE is not getting connectivity in BOIENG Max . Could you pls check ? GAE is in Business class
BOEING Flight Support Desk
2) That's not a great news!! Shantanu, could you pls check what's wrong with BOEING Max Network connectivity?
GAE dials BASDM help line number through Flight's Satellite Phone
GAE gets call from BASDM. GAE checks the WiFi connectivity
5) Yeah.. See. I told you Wipro is very fast in dealing in such cases.. Glad she is relaxed finally!!
1) Hello, BASDM I just checked and it's connected to Wi-Fi.. Wowww!!! Just Amazing!!! You are a Air Star !!! I can complete my presentation and can give a good Sales pitch.. Thank You my friend. We should connect again. Mr. Attendant, it wasn't your fault.. I'll fasten my seat belt now..
GAE gets connected to her BASDM through Satellite Phone. GAE informs about the present situation in the flight to BASDM and ask's to fix the issue ASAP
1) Ohhh., She is calling her Organization. But how's that going to help?
4) I don't understand!! How's it possible?? A person on land can fix issues in Air??
5) Yes, Maam did right Thing as per my request.. Hope the issue is fixed by her BASDM !!
BASDM gets a confirmation that the Flight's Wi-Fi is fixed. BASDM calls GAE through Satellite Phone and ask's her to check the connectivity
4) Amazing Shantanu !! Thanks. Let me call her right away.
3) I have just checked the coordinates. Due to turbulence Access Point (AP) got auto disconnected. I restarted via Virtual Power BOT . Pls ask GAE to try now.
5) Mrs. BASDM , Appreciate you informed us so quickly. Hope GAE can now connect!!
GAE gets connected to Flight's Wi-Fi and confirms back to BASDM. GAE is very happy and so are the BOEING MAX passengers and crew !!
4) She is so happy now. Her issue is fixed. Amazing !!
Pheeww. . Finally, she is relaxed!!
3) Thank You Ma'am for understanding.. Good to know that BOEING's Flight support is managed by Wipro.. Wipro is great.