You can find this storyboard in our article for Customer Journey Mapping.

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Flowchart Customer Journey Map

Flowchart Customer Journey Map

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Storyboard Description

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Storyboard Text

  • Customer Experiences Problem
  • Customer Ignores Problem and Does Not Search for Solution
  • Problem is Not Serious Enough to Search for Solution
  • Customer Searches for New Product to Serve as Solition
  • Customer Uses Product They Already Have as Solition
  • Problem Persists and Customer Decides they Need a Solution
  • Customer Finds New Product
  • Exisiting Product Does not Solve Issue
  • Existing Product Solves Issue and Customer is Happy
  • Customer Tests Out New Product 
  • Customer Does Not Purchase New Product
  • New Product Serves as Sufficient Solution for Customers Original Problem
  • Customer is Happy and Purchases Product
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