Evaluating product and service
Storyboard Text
- -Hi,Manuel How are you?-Well thanks!
- I’m fine thanks, and you?
- Oh it’s great because I have been working for a long time on the implementationand improvement of quality through safety standards in the operational areas of our company’s products.
- I want to talk about the quality management process with the product of our business.
- A management process is a set of activities that interact with the goal oftransforming elements that come and go for customer satisfaction, so I havebeen thinking about to implement it in the area of operations.
- And why are you implementing it in that area?
- I like the idea, but What would be the specific issues for a good managementsystem in the area of operations?
- Because all products are produced in this area and must be the pillar of quality and satisfactionof customers.
- Yes, are good ideas, so We need to create a platform to carry out and store all the documents, records and inspections.
- well, one of the main rules regarding operator safety is to use personal protectionelements such as helmet, overalls, safety boots, gloves, safety glasses. Also anyactivity to be carried out must be documented.
- Thank Manuel for listening to me.
- Of course Andrés, let’s go, join me in this process of system improvements. Youare a good element in our company.
- Yes Manuel, is true and also keep the records that are handled with the client andimplement satisfaction surveys.
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