dealing with difficult people
Storyboard Text
- You made my dog sick! He got sick right after eating the food you recommended to me!
- I'm sorry to hear that, would you like to come into the clinic now? We have an opening.
- Yes. Here is my dog, get the vet out here now
- Hi! Are you Avery? Thanks so much for coming in.
- Ever since I started giving him the food that you gave me he has been throwing up constantly! What kind of vet are you!
- Hi! What seems to be the problem with Bethel?
- I'm so sorry to hear that, I understand that it might be stressful as a pet owner to see this. We will do a quick exam to see what is wrong, it won't take long.
- Well that's still a lot of money but I guess I don't have a choice.
- With the physical exam we believe Bethel might have consumed a foreign object. We will have to do an X-ray, which I am only going to charge you $80 for considering the circumstances. Is that okay?
- We have discovered a piece of fabric inside Bethel's abdomen that will require treatment.
- What? Are you sure it's not the food?
- I'm sure, this is something that is very common. If you would like to discuss treatment options I can also offer you some compensation for the cost.
- Well, I want to help her feel better. We can do what you recommend. Thank you for all of your help and I'm sorry for getting angry earlier, I was just worried.
- It's understandable for you to be upset and concerned for your pet, our main priority is to help them feel better and keep our clients happy, we appreciate your concerns regardless!
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