IT admin - requester
Storyboard Text
-
- Request Approved
- I want to request access to an ADM account.
- Bob has recently joined Maersk in the patch management team. He wants to raise a request to get an Administrator account (ADM account)
- Bob logs on to SNOW
- Navigate to 'Administrative Account Request'
- Now I've submitted the request
- Select 'Generic ADM Account' as the Request Type, then provide other details of the request
- Update 'Business Justification' and 'Urgency'
- Click 'Order Now' to submit the request
- Bob has submitted the request and received a notification confirming that the request was submitted successfully
- Request IDRequest BeneficiaryDuration of AccessApplication Name (optional)Server EstateType of EnvironmentOperation TypeSystem TypeServer Name (optional)Business JustificationBusiness Justification - Evidence uploadChange Request Reference (mandatory for emergency access request)UrgencyComments...
-
- Once Approved and processed Bob should be able to get details about how to access his new ADM account
- Alice is Bob's Line Manager, she receives a notification to inform her that there's been a request raised by Bob
- Alice is able to view the details of the request
- Examples of the information Alice can see
- Scenario 1
-
- Scenario 1Request Approved
-
- Scenario 2Request Rejected
- She recognises the need for Bob to request an ADM account and use it to perform his daily job
-
- Request Rejected
- Request approved
- Scenario 2
-
- Scenario 3Request Escalated
- Alice thinks the request was raised incorrectly, Bob should not need an administrative account to perform his job
- The request was rejected, and Alice left a comment explaining why she rejected the request
- Bob receives a notification suggesting his request has been rejected
- Scenario 3
- Alice is not quite sure if Bob would indeed need to have an ADM account, she wants to escalate this request to her manager or to the Server Operations Team
- The request is escalated to Alice's manager and to a member of the Server Operations Team
-
- Request Escalated
- The request is processed by Alice's Manager or a member of the Server Operations Team
- Scenario 4
-
- Scenario 4Request Escalated
- Alice is out of office for 1 week
- As no one is responding to Bob's request after 48 hours, the request is automatically escalated to Alice's manager and to a member of the Server Operations Team
- The request is processed by Alice's Manager or a member of the Server Operations Team
- As ADM accounts hold privileges which are higher than those of standard (or 'primary') user accounts, Bob's request will need to go through 2 levels of approval as one of the security best practices
- Thus apart from the Line Manager approval, the request should also be approved by either a member of the IT Security/Operations team or an Application/Service Owner
Over 30 Million Storyboards Created
No Downloads, No Credit Card, and No Login Needed to Try!
