Teamwork and Technology: Leading the Organization to Success Through Impactful
Storyboard Text
- Issue
- There's not enough hours in the day to do rounds on all these patients. These paper forms are so tedious. Does anyone actually look at them?
- Possible Solutions
- Don't cry Kim, we are here to help! And Shaun brought iPads!
- Actions/Steps
- Leader Rounds1. Comm. with nurses2. Call Bell3. Medication4. Bedside Report5. Hourly Rounding6. Recognition
- I can't wait to start rounding! Together as a team we can do this!
- You want to train all these people AND buy all these iPads? This sounds expensive....
- Nurse leader rounds improve HCAHP scores. Nursing directors cannot always round on 100% of their patients everyday. Rounds are documented on paper forms, so tracking data is tedious.
- Problems/Obstacles
- It's all going to be so great, just go with it.
- A team approach can be used to assure every patient is rounded on everyday. All clinical and non-clinical directors can complete rounds as a big team. Rounds can be done on iPads so we can track data in real time!
- Solutions
- Would you like to recognize anyone for their exceptional care?
- Determine how many leaders we have that can round each day. Create training programs for all non-clinical directors to learn how to do leadership rounds. Create rounding assignments each day on iPads.
- Results
- Congrats Community Medical Center
- Training and ongoing coaching will take time to get all directors trained to complete successful rounding. Financial investment for iPads and a rounding program is also required.
- Assign patients for each leader to round on daily including evening shift leaders to round on those who were missed during the day. Track correlation of percentage of rounds completed with HCAHP scores.
- Closely track communication with nurses scores and likelihood to recommend hospital. Goal: 50th percentile ranking by end of fourth quarter 2021.
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