WeLoveVideo, Inc.
Storyboard Text
- CRM
- Hi, I'm Lisa. I work at WeLoveVideo, Inc. as a customer support representative. I have been having trouble trying to acces customer information.
- CRM
- Hi Lisa I'm CRM. I am here to fix that issue for you. With me by your side you can now use a program such as Salesforce to acess customer info that has been updated in real time.
- This is just what we customer representiatives needed. It'll make it easier for us to get in contact wth customers to improve there experience.
- CRM
- When dealing with customers, Lisa needs to be able to access customer information in real time.
- CRM
- Hi I am Sarah and I too work as a customer service rep a WeLoveVideo,Inc. Another problem we face is having a difficult time at managing a high volume of customers.
- The CRM system is an excellent way to provide users such as Lisa with up to date customer data.The faster that information is given to the users, the faster customer can be helped.
- CRM
- Well look no further Sarah, CRM is here to help! This system can bring in the support tools necessary to accomdate such high volumes of customer requests.
- The system will make it easier for the users to retrieve customer data from the interactions between representatives and customers from various outlets, such as the email tools, online chatting tools, and from phone calls. .
- CRM
- That sounds perfect CRM! This will make easier on us users while also keeping up with the high volume of customers in a timely manner.
- At WeLoveVidoe, Inc it it is of the upmost importance that the CRM system is able to work with and provide its user like Sarah with the tools they need to handle such a high volume of customers especially if we want to conitnue to grow.
- The CRM is deal for a large scale company that wants to focus on pleasing its customers. That being said a large company means that it'll require more support tools to help there many customers. Support tools such as emails, online chatting tools, and call centers can all operate simultanesouly with the CRM system.
- As the user, you want to make sure that the CRM can be beneficial for you as well. There's only so much a user can do at a time. With the help of a CRM system users cansatisfy the customers needs, while meeting their end goals in the alloted timeframe.
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