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Storyboard Text
- Step 1: The approachStep 2: Determine Customer Needs
- Yes, my grandmother is partly blind in one eye and has trouble seeing her TV sometimes.
- Oh wow, that is a large variety, I'm specifically looking for something that can magnify a smatphone.
- Hi, I'm looking for a gift for my grandmother's 85th birthday
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- Alright, so do we have an idea on what we're looking for today.
- Well here are a few products that I can show that must suit what you're looking for.
- Hi welcome to DMS, how can I help you today?
- Over here we have a device that you own such as a smartphone, an ipad, or laptop screen. Is there any device you're specifically trying to magnify.
- Step 3: Presenting the Product
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- Oh wow, it seems like a cool product and that could be really useful for my grandmother in many ways.
- So here we have the Smartphone magnifier. It magnifies your smartphone so you can see a bigger picture rather than a small picture. It comes in many colors that can suit your preference, and it can also come apart so you can easily clean it.
- Step 4: Overcoming Objections
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- Well that's a little bit out of my price range and I wouldn't be comfortable with paying that much, is there anything lesser that does the same.
- Here we have the newer products and they range between 45-50 dollars and they come in many different sizes, The newer ones can change their shape to fit bigger devices without buying them separate.
- Step 5: Close sale
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- No I am very sure that I am making the right decision for my grandmother .
- Great, we have many options to pick from that could peak your interest.
- So, how do you feel about this product? Any questions or concerns about the product?
- Step 6: Suggestion Selling
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- Would you also be interested in buying a cover to protect the Magnifier from breaking or getting dirty with this purchase? On your next visit here we will give you 20% off your next order.
- Well that seems like a good deal and I think I will go with the red one since it's popular and most.
- I would like something between 20-35 dollars.
- Well it depends on what kind of color you would like and what kind of model you would like to purchase. What does your price range look like.
- Alright so the older products actually range between 25-40 dollars so it is in your price range. What color would you prefer? I could tell you right now that the Red magnifier is the most popular and also the cheapest which would round out to about 30$.
- No, I believe this is it, I appreciate you helping me search for what I was exactly looking for and I think I am ready to check out.
- You're very welcome and if you could follow me I can check you out in the front.
- I believe that you made the right decision towards the product and what your grandmother would like. Is this all we were searching for today or is there something else I could help you with.
- Sure, that sounds like a great deal, thank you very much,
- Sure that sounds great!
- Alright you're all signed up and here is your receipt and I hope your grandmother loves her present and we would love to see you very soon! Have a good day!
- You're very welcome, so your total today will be $32.84. Would you like to sign up for rewards so in future you can get great deals and earn points and store cash to use towards your next purchases.