STORYBOARD ACTIVITY
Storyboard Text
- WHITE HAT
- What happened sir?
- What made you so angry sir?
- Is anybody there?
- The air conditioner is not working as well as my food order is getting late. What kind of restaurant is this?
- RED HAT
- Is this the way you treat your customer?
- We value each & every customer sir, so we apologize from our side.
- BLACK HAT
- I am already having health issues and if the order gets late adding to AC not working, I'll get low blood pressure.
- Can't you be watchful when you attend the customer?
- We understand your situation sir.
- INFORMATION COLLECTION
- YELLOW HAT
- If you run a restaurant, you need to examine the working conditions & food service.
- Our restaurant has good ratings for food service & atmosphere sir.
- EMOTION & FEELINGS
- GREEN HAT
- You can have handyman and supervisor at all times.
- UNDERSTANDING PROBLEMS, CHALLENGES & CAUTION
- BLUE HAT
- Treat your customers well & sort out these kinds of problems. Make sure to look into this so that you would gain more customers
- Sorry for the inconvenience caused sir. We would like to provide you with 10% discount on your order. Please accept it sir
- OPTIMISTIC & BENEFICIARY
- CREATIVITY OF IDEAS & POSSIBILITIES
- My sincere apologies to you sir. We would take up your suggestion & make sure this won't happen again.
- PROCESS CONTROL & AVOIDING DEVIATIONS
- Okay, I'll accept your offer. Thank you.
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