Handheld Device Shopping
Storyboard Text
- Customer Confidence
- Wow, that made is much easier to make an decision. I'm glad Paul suggest it.
- Beginning Research
- Struggles
- Laura is very happy with the experience. Because of this she trusts that she made the right decision.
- Laura wants to find a new service to take care she begins research her options.
- While at home with she continues to research her options, different plans, competitive comparison and reviews.
- I wish it was easier to know my options.
- Wow Moment
- Option 1
- Option
- Supported experiences with ML and Connected Data
- She goes to the app
- This is really easy!
- Consults Friends
- I wish it was easier to compare my options.
- Within moments, Laura is able to get the relevant information she needs to make a decision.
- Laura get into the application and begins entering her information. By associating her other account the system was able to pre-populate most of the info.
- Services Needed
- Service Needed
- She reaches out to a trusted ex-collegue, Paul, for advice. Paul suggest the service comparison tool.
- A friend pointed me to this new service comparison tool.
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