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Slide: 1
As hospital leaders, we want consistent reports on HR system quality so that we can track improvements and risks over time.
Manager’s Explanation: One-time checks are not enough - IT quality must be continuous. I would implement a quarterly IT quality review cycle combining audits, surveys, and monitoring, ensuring problems are fixed and progress is measured.
Slide: 2
As hospital staff, I want basic IT training so I can use HR systems correctly and report problems early.
Manager’s Explanation: Even good systems fail if users don’t understand them. Mistakes lead to security risks and inefficiency. Solution: Staff training sessions + awareness campaigns to ensure proper system use and early reporting of issues.
Slide: 3
As a doctor, I want the HR system to be always available so that administrative issues don’t slow down patient care.
Manager’s Explanation: System downtime blocks payroll, scheduling, and access to necessary HR tools. I would conduct a risk assessment (e.g., FMEA) to identify weak points and invest in redundancy/failover systems for critical operations.

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