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- Slide: 1
- Raymond's been acting strange as of lately. His behaviour might escalate if I continue to ignore it.
- Hey Raymond! Have you had a chance to edit the report I sent you last week?
- OH MY GOD! I SAID THAT I WOULD GET IT DONE! JUST LET ME BE FOR ONCE!
- Slide: 2
- Hey Raymond. I was wondering if we could have a chat in my office?
- Fine! I'll be right there.
- Slide: 3
- Deep breaths, Sam. You've been handling conflicts like this for the past five years. Just go back out there and call Raymond for a chat. Remember to stay calm!
- Slide: 4
- Hey Raymond. I've noticed you've been a bit stressed as of lately. I just wanted to check in and see how you are doing?
- *Sigh*
- Things have just been so rough lately. Everything is just piling up, and it feels like everyone is just pushing me around.
- Slide: 5
- I appreciate you sharing that with me. You seem overwhelmed, and it sounds like there's been a lot to handle.
- It's just been difficult dealing with my divorce and the custody battle for the kids.
- Slide: 6
- It sounds like you've been carrying a lot on your own, and I'm glad you've told me about it. I want to make sure I'm getting this right, so the stress outside work is affecting your patience here?
- Yes, and I'm sorry I've been letting it disrupt my work.
- Slide: 7
- We've all faced tough moments throughout life, so I understand how you've been feeling. How about we figure out how to make things easier together?
- Yeah, that sounds like a good idea. Thank you for being so understanding.
- Slide: 8
- What would you say has been the most pressing issue for you?
- Honestly, the early morning shifts, especially after having the kids. By the time I get here, I'm exhausted and have no patience left for anyone.
- Solutions
- Slide: 9
- With that said, I think we've come to the conclusion that making your work schedule more flexible is crucial for your situation right now.
- I agree. I also think being able to work nights some days will really help me be able to better manage all that I am dealing with!
- Solutions
- That's also a great idea, we can definitely implement that.
- Slide: 10
- I want to ensure we are pursuing the right course of action. So, let's revisit this in two weeks to see how things are going.
- That sounds good. Thank you for working with me in creating a solution. I really appreciate it, and I'll make sure to show you a change.
- Slide: 11
- Thank you for meeting me today. I've noticed you've been a lot more focused and I appreciate that you've really changed up how you've been communicating with others.
- I've noticed that change in me too, and I really appreciate you giving me the space to deal with my personal issues and grow in the office!
- Of course! I'm glad you were so open to responding to feedback.
- By balancing empathy and accountability, Sam was able to transform tension into trust.
- Slide: 12
- THE END
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