Service Scenario
Storyboard Text
- Will do! Thank you so much!
- Hi Eddy, our customer is becoming impatient since she has been waiting for her food to arrive. I told her about 5 more minutes, can we have that ready by that time?
- Hi Claire, Sure thing! I will have this out as soon as possible and please take off the breakfast platter from her bill, it was my mistake.
- I have had enough, Im leaving with that breakfast platter and you best believe I'm not going to pay for it. What kind of place is this anyway?
- Of course, have a lovely rest of your day and I hope to see you again.
- So sorry for the inconvenience, I just got back from discussing with our head chef and we will not be charging you for your order today. I will also wrap everything up for you as well as a 25% off discount for your next visit. Our sincere apologies.
- Thank you so much dear. Well I'm still going to be late to my book club but at least I won't have to pay for my order. Thank you again for your help and doing the best you can to fix the situation, I greatly appreciate it.
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