I need to order my prescription from Dr. Smith, I'm going to use the new patient portal.
Maria is at home using her computer to order her prescription refill via her health organization's patient portal system.
Slide: 2
Medications
Challenge: Maria attempts to navigate the Medications menu to find her blood pressure medication. The interface uses small, gray text on a white background.
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How am I supposed to find anything on this confusing page?
Maria is frustrated. The small font size and low contrast ratio makes it impossible for Maria, who has low vision distinguish the correct medication or the Refill button.
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Medications
Before: The current patient portal screen, Maria is frustrated using.
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Medications
Voice Guidance
Solution: Design Change. The health system redesigns the portal using Universal Design Principles: Large text, minimum 4.5:1 contrast ratio and a voice guidance feature.
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Medications
Wow, this new design is so much better! It's easy to find my medication to order my prescription!
Voice Guidance
Maria confidentally uses the new interface. The large buttons and clear text reduce her cognitive load and prevent her from ordering the wrong medication.
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