Use of digital technology amongst the elderly in healthcare.
Storyboard Text
- Slide: 1
- Same here! I am completely not comfortable as I am not techy!
- I am 67 years old and my doctor has introduced a patient portal connected to my health record but I'm not sure how to use it.
- Two old friends ran into eachother and began having conversation about the changes in how to access and use their health information. Familiarity of using digital tools is very common amongst the elderly population. Only 18% of the elderly community feels comfortable using new technologies.
- Slide: 2
- I am trying to schedule an appointment with my doctor using my patient portal but I am overwhelmed with where to do so.
- Slide: 3
- I am struggling with how to use my pateint portal as well. There are way to many tabs!
- Slide: 4
- Hi there! I am William and I am a patient care coordinator with XYZ medical. I am here to help support and educate you on how to use the technologies that are going to positively impact your healthcare experience!
- Slide: 5
- Sometimes all that is needed by the elderly is reassurance, support and education on how to use the portal. The user interface contains the following to help with more simple navigation.Simple format to followLarge text with different colors for tabs to accessEasily answerable questions to automatically direct them to the next stepCand be easily downloaded to a mobile phone, computer, or laptop
- There are tabs for each task, simply click on yes or no and the follwing screens will prompt you what to do next to get your medication refilled.
- Do you need a medication refill?- Yes - No
- Slide: 6
- Wow, it's that easy?
- Correct!!
- All staff at XYZ medical will always be available for questions and concerns and to help the elderly population access and navigate the patient portal. They will also explain the why behind it and how it will better their care and make it more efficient than past traditional processes and allow them to be more involved in their own care. They will also address any concerns regarding security and provide consistent education and support. It is imperative that they feel supported and comfortable to they will be on board with the idea and use of it.
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