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- Failure to capture tacit knowledge will cost Global Delivery Direct (GDD) money now and in the future. A prime example of this is in the scenario of Harry Hartfield and his replacement Imogine Farthing. Harry and Imogine have differing perspectives, both backed by fact and research, on the best choice of purchase for an eco-friendly flying machine. The issue is that Harry does not have these facts available to present to Imogine for the decision - they are captured in reports he composed in the past, which he does not know how to locate.
- The failure to capture tacit knowledge will cost GDD money presently as Imogine considers the purchase of what Harry considers to be an uneconomic purchase. He wants to communicate the less than ideal return on investment, but does not know how to without the use of the tacit knowledge contained in his reports. Knowledge management would have these reports stored in a searchable database where key words could be used as a parameter to locate them (Dalkir, 2011). This would save GDD money as all of the relevant facts and numbers would be available for review before a purchase was made. Regardless of what decision is ultimately made, it would be the most economic one.
- This same scenario can be used in understanding how the failure to capture tacit knowledge will cost GDD money in the future. Imogine has gathered facts and numbers related to this purchase and its benefits, but this question of purchasing will arise again in the future. The reports Imogine has compiled should be documented and stored in an accessible format. With these documents properly stored, they can be referenced in the future for evaluation of similar purchases and review of historic factors and decisions of similar nature (Dalkir, 2011).
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