Hard vs Soft Negotiation

Hard vs Soft Negotiation

Storyboard Description

If one person uses a hard approach and negotiates with someone using a soft style, the hard approach will almost always wins.

Storyboard Text

  • Chris, the employee, takes a soft approach, while Pat, the manager, takes a hard approach.
  • I need you to stay late tonight.
  • I just got back into town. I'd like to see my family.
  • A hard approach will almost always win against a soft negotiation style.
  • Okay. Just tonight.
  • Don't you care about the company? You're replaceable.
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