Dealing with a Problem Employee I
Storyboard Text
- Getting the best from your team members can be challenging. But working with difficult employees is downright impossible. So, here's a story about Karen, a difficult employee and what I did to get the best from her.
- In fact, be prepared because she is going to question your qualifications for leading such a technical project."
- Beware of Karen. She's very negative and will fight you at every turn.
- I'm so nervous!
- Dealing with a Difficult Employee by Glenn Sigl
- Good Morning. What is the purpose of this meeting?
- I learned about Karen through her current team lead who was leaving the company. I was replacing her as project leader and wanted to know the challenges I faced. Her feedback on Karen was troubling.
- "It's important for me to get to know each team member. I want your thoughts on the direction of the project and get your thoughts and ideas about what we can do to be successful. What do think?"
- I scheduled one-on-ones with each team members; however, I was the most nervous about my meeting with Karen. Upon meeting her, I felt my heart racing and my palms sweating. I was prepared for the worst.
- Yes, I do. You are important. I need your help.
- You want to know what I think?
- When I met Karen, sure enough, she seemed quite irritated.
- I did my best to stay calm, sincere and positive.
- Then there was silence and she stared at me. She asked, "So, you know want to know what I think?" I replied "Yes, I really do. You're an important part of this team and I need your help.". Then the unexpected happened...
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