User takes a photo of his PC screen with his iPhone camera.
Adding a voice message
When user encounters a technical question on his iPhon first he can take a screenshot and then to be identified
User can add more than one photo to his message
User starts a chat with technical support representative. He can do so by texting a description of his question. (First the user must choose if he turns to a particular representative or is it a general application.)
User can add a voice message instead or in addition to texting
Adding a video
Technical support's first response
Following the status
The messege seen by representative support
Additional details seen by representative support
User can add a video instead of texting or in addition to texting
Getting user approval to perform actions
Announcing end of treatment
User gets a response from technical support with a link to follow the status of his call.
The representative support gets the question along with a photo of the screen, and the device type.
The representative support can watch a list of running processes and the resources they consume.
User is being asked to give an approval to perform actions on his PC / gets instructions.
Announcing end of treatment. User can enter to a link and get a summary of his call.