PM soluto

PM soluto

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Storyboard Description

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Storyboard Text

  • The user encounter a problem
  • Decision making
  • User identification in the system
  • User takes a photo of his PC screen
  • Photography screen
  • A technical question on user's iPhone
  • The user decides to contact technical support
  • Add photos
  • User enters his identification details
  • Start chat by texting
  • User uses his iPhon to take a photo
  • Chat screen
  • User takes a photo of his PC screen with his iPhone camera.
  • Adding a voice message
  • When user encounters a technical question on his iPhon first he can take a screenshot and then to be identified
  • User can add more than one photo to his message
  • User starts a chat with technical support representative. He can do so by texting a description of his question. (First the user must choose if he turns to a particular representative or is it a general application.)
  • User can add a voice message instead or in addition to texting
  • Adding a video
  • Technical support's first response
  • Following the status
  • The messege seen by representative support
  • Additional details seen by representative support
  • User can add a video instead of texting or in addition to texting
  • Getting user approval to perform actions
  • Announcing end of treatment
  • User gets a response from technical support with a link to follow the status of his call.
  • The representative support gets the question along with a photo of the screen, and the device type.
  • The representative support can watch a list of running processes and the resources they consume.
  • User is being asked to give an approval to perform actions on his PC / gets instructions.
  • Announcing end of treatment. User can enter to a link and get a summary of his call.
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