Esempio di Empatia Dell'utente
Storyboard Text
- Slide: 1
- I want to try out the product
- How much does this cost?
- Why would I use this product?
- This product seems confusing..
- Wow! This sales process is great!
- What's the refund policy?
- This is too expensive
- I wonder if there's a better alternative
- How do I get started?
- Is there any customer support available?
- Do you have any special deals?
- How to I buy this?
- USER
- THINKS
- SAYS
- FEELS
- DOES
- Overwhelmed
- Asks friends or colleagues what they think
- This was a great purchase
- Anxious
- Purchases product
- Asks for free trial
- This was a waste of money
- More research
- Excited
- Walks away from product
- Unsure
- Lists pros/cons
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