Walk-in Registration
Storyboard Description
Walk-in registration is an important touch point in the customer journey and starts when a new or existing student visits an IDP office and shows their interest in the services provided by IDP.
With the global pandemic impacting our ways of working, front office team and counsellors are connecting with students and providing counselling virtually.
Storyboard Text
- Scene 1
- Register
- Scene 2
- IDP OFFICE
- Scene 3
- When the audio begins show a student filling a form and then zoom out to show the student journey as a touch point.
- Scene 4
- When the audio reads “…starts when a new or…” show a student entering IDP office.
- Scene 5
- Show the student conversing with a counsellor when the audio reads "...shows their interest in the services provided by IDP."
- When the audio reads "With the global pandemic impacting our ways of working..." show employees work life is affected by the pandemic.
- Show counsellor connecting to student through zoom video call when the audio reads “…front office team and counsellors are connecting…”.
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