Blue Thunder Champions visited the branch in the form of a flash mob and gave a short presentation as a precursor to one of the bank's initiatives. (Lighting Flashed and Thunder Roared - Echo 2.0, 2.0 )
Wow! What was that?
Don't be negative Mandy! Blue Thunder 2.0 is a good initiative those were our champions.
Stupesssss ... that was the blue thunder people again - the bank musee doing sain.
Exactly its the name given to the bank's initiatives.
Initiatives?
Its all about taking strides towards our vision.
Yeah, Blue Thunder is a people centered strategy and it assists with staff satisfaction.
Hmmm ... wanna satisfaction, not mine.
Thunder roars and dance music starts. A short choreographed piece using simple dance moves and, placards depicting Blue Thunder 2.0 is here then takes place. Meanwhile the other staff members look on in appreciation and disgust (Mandy). The staffers are clearly on the way to lunch as they have lunch bags, food containers, snacks and drinks.
Da got sain to be happy bout?
Huh! You're not happy here are you?
Don’t listen to Mandy; her attitude is exactly why the bank has Blue Thunder, to help revitalize our culture, engage employees and boost staff morale.
And we really need to boost staff morale - You've met Mandy!
She's making me realise why we need Blue Thunder. She doesn't seem to want to give this concept a chance.
Immediately after the dancers leaves the staffers start to have a conversation as they head to the lunch room. Once in the room two of the staffers sit and the others continue to stand as they speak to each other.
I've given this bank too many chances. When I see it working I may get on board!
Blue Thunder can only work, if you get on board now.
All jokes aside, this Blue Thunder 2.0 can really work. Issues that we have been dealing with for years like customer centricity are being revitalized.
Customer centricity?
More like 3 pillows, cause all the people at the top sleeping.
Yeah Blue Thunder has 3 pillars: Customer Centricity Cultural Revitalization and Process and Technology.
Look they realized that staff morale was low, customer service was poor and our process and technology needed to be revamped.
The only thing Mandy getting on board is a bus! Ha ha!
Don't forget performance Management and Employee engagement!
Employee Engagement ?
That's not true Mandy! Those are the ones who started Blue Thunder.
To answer your earlier question though, Customer Centricity is knowing the customer is really your boss.
Its also about developing an effective sales culture and increasing our market share in certain sectors.
What about the other two pillars?
And Cultural Revitalization is about improving the quality of communication between staff and management.
I know this one! I know this one! That is for people like me, get me interested in something other than my paycheck.
And having a proper working computer and faster ways to fix them helps as well.
I join the bank at the right time then, cause these seem like very good initiatives.
I need to pay more attention to this Blue Thunder thing, cause I did not realise that it was assisting in all the areas that does urk me everyday.
That's the spirit Mandy, cause together each achieves more.
Blue Thunder 2.0 (Chanted by the entire group)
Exactly Mandy, you are getting it. As it relates to process and technology we are looking at improving our process so that we can cut down the time in certain aspects like wait time in the branch. You know how customers does get angry about that.
Once the last line together each achieves more is said the staffers move away from the table and the dancers join them back on the stage and everyone starts to chant Blue Thunder 2.0 loudly and go really soft over and over and move off of the stage.
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