Onboarding midterm vision
Storyboard Text
- Start
- 1
- Receive kit with sensors
- Learn about the program
- Sign up
- Your second session
- Meet your care team
- Your first session
- Monday
- 2
- 3
- Jane is 45 and has suffered from back pain on and off for 6 years
- 4
- hingehealth.com
- How bad is your pain?
- How long have you had it for?
- See if Hinge Health is right for you
- One day she receives a postcard with her employer’s logo, telling her about the Hinge Health program
- 5
- hingehealth.com
- Learn more
- She scans a QR code on her phone
- 6
- hingehealth.com
- Lorem ipsum
- Lorem ipsum 3
- Lorem ipsum 2
- Apply for Hinge Health
- She answers a few quick questions about her pain
- 7
- Continue
- Welcome to the program!
- She sees a short video explaining exactly why and how, including success stories from people just like her
- 8
- Success stories
- FAQ
- Appstore
- Reassured, she finishes signing up
- 9
- Submit
- She’s accepted into the program right away and is invited to download the app right to her phone
- She’s impressed with the positive App Store reviews she sees along the way
- Hingehealth
- She downloads the app onto her phone
- 10
- Phone number
- Sign in
- Sign in
- 11
- 12
- The HH program
- She enters the phone number she just signed up with, and inputs the SMS code she received to log in.
- 13
- Kit shipped
- Expected delivery 08/22
- Kit ordered
- The app shows Jane a checklist of steps up to her 2nd session (a couple of which she’s already completed), so she knows what’s next and how long she needs
- 14
- Meet your care team
- In the next 10 minutes, 1) she watches a short video on the program approach / outcomes
- 15
- Meet your care team
- 2) tracks her kit delivery and picks a specific time and place to do her first ET session when it arrives
- 16
- Schedule first session
- Looking forward to helping you on your journey. Talk soon.- Coach Amy
- 3) gets to know her care team (both in her timezone) and how they’ll help her
- 17
- Coach Amy
- PT Ryan
- She opts for full care team support, and is immediately prompted to schedule her first call with her coach
- 18
- Schedule call
- Opt out
- Amy sends a personalized notification (incorporating Jane’s signup / intake info) saying she can’t wait to speak.
- Feeling accomplished and eager to do more, she opts into her first short (PT-video-guided) exercise session right there
- Completing this first step is a big deal - the app (and Amy) celebrate her progress, and her next step is reinforced.
- Start
- Learn about the program
- Receive kit with sensors
- Your second session
- Meet your care team
- Your first session
- Sign up
- 19
- Wednesday
- 20
- 21
- Looks like you are having sensor issues. I can connect you to a support agent if you'd like.
- Jane’s kit arrives 1-2 days later. Unboxing the kit is slick, straightforward, and feels like a treat - just like her new iPhone did
- 22
- ...
- Her sensors are easy to set up and use with the app on her phone, so she dives in for her first full exercise session.
- 23
- M
- T
- W
- Th
- F
- S
- Su
- She encounters a connection issue, but the app detects this and directs her to tech support. 30 seconds later she’s speaking to a real person, who walks her through clear resolution steps
- 24
- You're doing great Jane! Keep up the good work and you'll be hiking in no time. - Coach Amy
- That afternoon, Jane has her video call via the HH app with Coach Amy, who came prepared, and really takes the time to get to know her. Jane shares that she wants to join her family on hikes for the first time in 2 years
- 25
- Over the next two weeks, Jane sticks to her schedule, doing her Hinge Health exercises every other weekday morning before getting ready for work.
- She loves the encouraging messages she gets from Amy as soon as she completes her sessions, with little reminders about why she’s doing all this. When she once missed her scheduled day, Amy doubly encouraged her to get back on track, and celebrated when she did.
- Thank you Amy!
- It all comes together when she hits that first 2-week milestone. This huge win is celebrated by the app and her coach, and Jane realizes that not only can she do this - she’s already doing it
- You did it Jane!
- Image Attributions:4173239 (https://www.pexels.com/photo/contemplative-doctor-in-uniform-reading-clinical-records-4173239/) - Gustavo Fring - License: Free To Use / No Attribution Required / See https://www.pexels.com/license/ for what is not allowed
Image Attributions
- 4173239 - Gustavo Fring - (License Free To Use / No Attribution Required / See https://www.pexels.com/license/ for what is not allowed )
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