Music Finland Intern Program
Storyboard Description
Service Design
Storyboard Text
- Two months until deadline - I should find an internship somewhere...
- Hmmm... Maybe that could be something?
- Music Finland internship in Germany!
- Hi! Here's a link to an internship program you might be interested in: www.musicfinland.fi/internshipprogramingermany Regards, Coordinator
- coordinator@university.com
- That's it, I'm checking it out!
- MUSIC FINLAND INTERNSHIP PROGRAM
- This sounds really cool! "Music industry projects", nice! My German isn't very good though. But the schedule suits me!
- musicfinland.fi
- A tweet is also a touchpoint.
- Hi! I know no German, how does that affect my chances of getting the intern position?
- It's OK, it's a very international environment!
- ... so is an e-mail from a third party, linking back to the initial website.
- Just need to shape up my application and CV then!
- TAP!
- The website is a touchpoint.
- A few weeks later...
- ... as well as talking to a Music Finland representative on the phone.
- You're very welcome to an interview at Music Finland!
- The confirmation e-mail is both a touchpoint and the first piece of evidence.
- At the interview...
- TAP!
- TAP!
- PING!
- The user starts worrying if she's not informed on time.
- I applied for YLE and festival internships as well, hope at least ONE of them answers!
- The e-mail is a touchpoint, and also a piece of evidence.
- YAY!
- The physical appearance of Music Finland is a touchpoint.
- Looks like a cool place...
- Hello and welcome! I'm Riku. Let's do the interview!
- Sure!
- And what about money?
- What tasks will I do?
- A certain project, and things that suit your profile!
- Wuhuuu!
- Hi! Congratulations, you've got the position!
- Personal contact is a touchpoint.
- Hi! I won't be able to do an internship at YLE, as I've got another position...
- The user expresses her concerns - and Music Finland gives her answers.
- They got back to me. I'm going to do the internship in Hamburg.
- You can apply for funds!
- Another e-mail touchpoint, and another piece of evidence.
- Great! Then fill out this forms!
- Coordinator
- Great! Thanks for returning the form! Your internship is now approved as a part of your studies
- We'll be all right, it's only for a few months. I'll come visit!
- APPROVED
- I've found a perfect internship!
- Correspondence regarding paperwork is a touchpoint, and the contract is a piece of evidence.
- Sweet! Factory 92 filled out the form and even sent me a contract!
- We found a new room mate who can take your room when you're gone!
- Great! These stipend applications are keeping me really occupied...
- I won't be able to come in for work at all, I'm going to Hamburg for a few months...
- That's OK, don't worry - we'll be fine! Hamburg sounds really fun!
- CD's & VINYLS
- KELA - FPA
- www.housing.de
- More forms to fill in...
- Congratulations, your application for a stipend is accepted!
- Yay! I've got money to spend!
- Some of the stakeholders the user reaches out to are KELA and housing opportunities in the new home town.
- Flight tickets can be considered pieces of evidence.
- Time to leave soon...
- TICKETS
- I hope I can find my way to the city... and the flat!
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