CONFLICT
Storyboard Text
- Great idea Toby! We could also implement a tracking system to monitor order status. This way, we can identify delays and address them promptly.
- Sam's Pool Supplies
- I understand your frustration Tara. And you're justified in being upset. I apologize for not identifying this issue sooner. But Jamie is right. We need solutions. Do you have any to offer?
- To start, we should begin having daily morning- meetings. This way, we could discuss the day's orders face-to-face and would avoid playing any games of broken telephone.
- Ha! You're just seeing this problem now? I've gone home late every day this month because Team A keeps placing last-minute orders. No one wants to tell anyone what the heck is going on. It's like we work in silence!
- Good morning everyone. The recent miscommunication concerning order GX765 has brought some issues to my attention. I've brought you all here today to discuss how we can improve our future workflow and I encourage you to share ideas. Any suggestions?
- Hey now Macy, we shouldn't point fingers. There's issues on both sides. I think you're missing Sam's point. We must provide solutions!
- M'am, I've spoken with my team and we cannot locate your order. I've given you a full refund. I sincerely apologize but be assured that I'll be making some changes in our communication style to ensure that the next time you come here you will not be disappointed!
- Sam's Pool Supplies
- NEW Google Review: I am so impressed with the efficiency and teamwork that was demonstrated by the employees at Sam's Pool Supplies today. I received my order quickly and everyone was friendly. I will be back.
- OMG! It's only been a week since we made the changes and we're already getting great reviews. I can't wait to tell the teams!
- Ugh! Unbelievable. You're lucky I don't know how to make Google review. I expect great service next time. Goodbye!
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