Part 2
Storyboard Text
- In court
- Please try to solve this problem with the help of a mediator between you.
- With the mediator
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- Ms Coche and Msr Moto have to share their views and be mindful of each other's needs as there is bound to be a win-win solution.
- As no agreement could be reached, both parties decided to go to court to settle their dispute. The resolution offered by the judge was that they should try to talk to a mediator.
- During the negotiation
- My company needs the website to work perfectly, as a failure in this one means big losses for us. It is also true that we may have been ungenerous when it came to giving you facilities to carry out your work.
- It is true that the website needs to be improved, but we worked as hard as we could to do our best.
- If, for my part, we commit ourselves to providing the necessary resources to be able to work without limits
- Both parties decided to talk to a neutral mediator to try to solve their problem more smoothly.
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- Now that both have listened to each other, shall we resolve this conflict?
- This is Ms Mediadora, the mediator chosen by both parties. Through dialogue with both parties she will seek to reach an agreement in a collaborative way in which both parties win.
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- Good work!
- Both sides share their views and explain their needs.
- After the arguments have been presented, both parties offer their solution and agree on the resolution of the conflict.
- Of course, we are committed to improve the website in a short period of time to make it work as you wish.
- In the end, the role of the mediator was decisive in the negotiations and both companies managed to reach a mutually beneficial cooperation agreement.
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