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5 Whys Overview

5 Whys Overview

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Storyboard Description

5 Whys - Root Cause analysis tools

Storyboard Text

  • Articulate the Problem
  • Construct a Causal Chain
  • Identify the Root Cause
  • Deploy Countermeasures
  • Royal Horseshoe Inspection Checklist
  • • Specific and clear • Agreed upon • Understood by everyone
  • • Keep asking: "Why did this effect occur?" • Causes must be necessary and sufficient for effects • Generally, 5 times is enough
  • • Without this cause, there would be no problem • This cause alone caused the problem • A fixable process, not a person
  • • Addresse the root cause, not symptoms • Prevent the problem from ever occurring again • No more complicated or expensive than necessary
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