Acme Corp. Replacement Order
Updated: 10/6/2020
Acme Corp. Replacement Order
You can find this storyboard in the following articles and resources:

User Stories and Agile Development

By Aaron Sherman

A core tenet of modern development processes is agile development. This development methodology stresses using small, bite-sized user stories to define what a system does from a user perspective, not a technical one. A user cares if a product is fast, easy to use, and solves their problem. They do not care if it follows a 3-tier architecture, has Mongo DB, or if it is using Rails or Asp.net.


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Storyboard Description

A story about shipping a replacement to an Acme Corp. customer

Storyboard Text

  • I have your order pulled up. Can you tell me what was wrong with it?
  • 85E-J3D2-6K3
  • The box was broken when it arrived. My widget was completely destroyed.
  • I'm sorry to hear that. We'll ship you a free replacement right away. It should arrive in three days.
  • Reorder
  • Free