Customer Care Generic Epic
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User Stories and Agile Development
By Aaron Sherman
A core tenet of modern development processes is agile development. This development methodology stresses using small, bite-sized user stories to define what a system does from a user perspective, not a technical one. A user cares if a product is fast, easy to use, and solves their problem. They do not care if it follows a 3-tier architecture, has Mongo DB, or if it is using Rails or Asp.net.
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Storyboard Description
A generic customer care epic story
Storyboard Text
- Welcome to Acme Corp. customer care, how can I help?
- Hi, I'm calling about a problem with my widget.
- Everything is now fixed. Is there anything else I can help you with?
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