Name Next Action Bob Agent Ignacio Agent Dave Agent
Great, now I can *finally* deal with this email from Bob at ShopperMart. I promised him I'd get back to him by 4.
My Cases
Name Next Action Bob Agent Ignacio Agent Dave Agent
BRRRRINGG!
Damn...
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Hi you're through to Comendex support. Sally speaking, how can I help you?
Sure no problem. I'll just need a few details first. Can you tell me your name and your account number?
Hi Natalie. I'm trying to save a template online but it's not working. Can you help?
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Are you logged in right now? If you are you should see an 8 digit reference starting with "BN"
Thanks Steve. Bear with me while I look it up.
My name is Steve Trywater, but I don't know my account number. Where can I find that?
Yep I see it. It's BN1234567
Another one
An Application
Yet another app
Search
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Sophie: Hey Sal, could you...
BN..
Just need to find his account... ...and I'll answer Sophie when I've dealt with this call
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Hi Steve, I've checked the system and I can't see anything obvious. Can you send us a screenshot and I'll get our team to look into it?
No problem, bye!
Sure, will do, thanks for your help.
Another one
Notepad Hi Guys, Had a query about a thing, could you look into it? Thanks, Sally
An Application
My Cases
System
I'll raise the ticket for the team while I'm thinking about it. Though wish it was easier to type into this thing...I'll just use notepad and copy/pasta instead
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Name Next Action Bob Agent Ignacio Agent Dave Agent Steve Tech. Support
OK...so what was I doing...?? ..oh yeah, Bob's email...
My Cases
Name Next Action Bob Agent Ignacio Agent Dave Agent Steve Tech. Support