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  • Ian has started a live chat    
  • Accept
  • My Cases
  • Name        Next Action Bob             Agent Ignacio       Agent Dave           Agent
  • Great, now I can *finally* deal with this email from Bob at ShopperMart. I promised him I'd get back to him by 4.
  • My Cases
  • Name        Next Action Bob             Agent Ignacio       Agent Dave           Agent
  • BRRRRINGG!        
  • Damn...
  • My Cases
  • Hi you're through to Comendex support. Sally speaking, how can I help you?
  • Sure no problem. I'll just need a few details first. Can you tell me your name and your account number?
  • Hi Natalie. I'm trying to save a template online but it's not working. Can you help?
  • My Cases
  • Are you logged in right now? If you are you should see an 8 digit reference starting with "BN" 
  • Thanks Steve.  Bear with me while I look it up.
  • My name is Steve Trywater, but I don't know my account number. Where can I find that?
  • Yep I see it. It's BN1234567
  • Another one
  • An Application
  • Yet another app
  • Search
  • My Cases
  • Sophie: Hey Sal, could you...
  • BN..
  • Just need to find his account... ...and I'll answer Sophie when I've dealt with this call
  • My Cases
  • Hi Steve, I've checked the system and I can't see anything obvious.  Can you send us a screenshot and I'll get our team to look into it?
  • No problem, bye!
  • Sure, will do, thanks for your help.
  • Another one
  • Notepad Hi Guys, Had a query about a thing, could you look into it? Thanks, Sally
  • An Application
  • My Cases
  • System
  • I'll raise the ticket for the team while I'm thinking about it.  Though wish it was easier to type into this thing...I'll just use notepad and copy/pasta instead
  • My Cases
  • Name        Next Action Bob             Agent Ignacio       Agent Dave           Agent Steve          Tech. Support
  • OK...so what was I doing...??    ..oh yeah, Bob's email...
  • My Cases
  • Name        Next Action Bob             Agent Ignacio       Agent Dave           Agent Steve          Tech. Support
  • BRRRRINGG!        
  • Sophie: Sorry to press you...
  • FFS...
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