Bell SB
Storyboard Text
- Cross-LOB x Cross-LOB x Cross-LOB x
- Customer
- Customer Research / Calls Agent
- Customer Information Customer Information Customer Information
- Fibe TV Fibe TV Fibe TV
- bell.ca
- bone
- Phone #NamePostal Code
- Products Available Products Available Products Available
- Fibe Internet Fibe Internet Fibe Internet
- IVR
- Hello, I need help!
- Offer 2 Offer 2 Offer 2
- Offer 3 Offer 3 Offer 3
- Offer 1 Offer 1 Offer 1
- I want the iPhone 13 Pro. Money is not a problem.
- Mobility Mobility Mobility
- Agent System
- IVR / Prequalification
- Customer Offers - Agent Toolset
- Customer researches products and services onlineCalls sales agent to review solutions / price
- Customer Connected with Agent
- Hi my name is Emily, I am interested in the Fibe TV and Mobility service
- Thank you for calling Bell, Eric speaking and I would be happy to look at options for you!
- Customer enters high level details in IVRSystem passes information to Agent toolsets Agent toolsets pre-populates available products / offers
- Screen Sharing / Offer Building
- Agent toolset pre-populated with offers based on availability Popular offers surfaced to topAbility to customer / add-on during conversation Offers include up-sell options
- Closed Sale / Communication
- Order Confirmation
- Customer & Product Details
- Connects with customer and toolset is pre-populated with offersRep walks customer through options Offers to build solution together
- Collaborative solution building with customer Customer can use visual aids to review price / solutionAbility for customer to self select add-ons
- Condensed email focused on purchase and priceLimited marketing material
- Why Bell
- Price Details
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