stories
Storyboard Text
- Hi Alan, can you guys arrange an audit for our fiber installation?
- Does the 4th Feb work for you guys ?
- Yes that works for us
- Great, looks like CommScope has a neat system here.
- Martin from Data Fusion needs an audit performed on his fiber installation to validate his warranty. He phones Alan to schedule an audit with CommScope.
- Audit : REF1234
- Status: Pending site visit
- Details
- CommScope Auditor
- Alan checks the engineer schedule on his calendar. He then confirms the date with Martin.
- Alan sets up Data Fusion as a client on the Audit Portal. He also sets up a project and adds the audit he just arranged with Martin.
- Ok, lets have a look at tomorrows audit for Data Fusion.
- Alan continues setting up the audit back at the office. He fills in more details then he assigns it to himself.
- Martin receives an email from the Audit Portal inviting him to log in and install the Audit Tool app so that he can keep up to speed on the audits progress.
- Once logged in, Martin updates the details for Data Fusion and his account. The Portal then guides Martin through installing the Audit Tool app on his iPhone.
- Martin can easily keep up to date with the audit progress using the app.
- Now I can keep updated on progress at a glance :)
- Hey Martin could you take me to the comms room first?
- Contact
- Alan
- • Patch panel fitted correctly • Cable dressed and routed • Connectors fitted correctly • Cable management fitted • Termination managers / caps • Sheath to connector distance • Sheath damage •Pair sequence •Pairs routed correctly
- Alan receives a notification that he has an audit tomorrow. He opens the Audit Tool app and familiarises himself with the details.
- Hmm the way those connectors are fitted is not up to spec ...
- The next morning Alan uses the location link from the app to start the sat nav on his iPhone. Alan drives to the Data Fusion site following the directions.
- Ok, lets document this with a photo and some notes.
- Connectors have failed because standard ERS1234 has not been followed in the comms room installation ...
- Alan meets Martin at Data Fusion to start the audit.
- A quick glance at the app and Alan knows which areas need auditing.
- Alan asks Martin to take him to the first area he is going to audit.
- Sure
- Alan is guided through auditing the installation tasks by the app.
- Alan decides to fail the connectors in this area of the audit.
- Alan documents the failure by taking pictures and adding some notes.
- The app helps Alan to document the failure quickly by letting him annotate the photo and record a voice memo.
- I've forgotten my password, can you help ?
- I have reset your password for you. You will get an email that tells you what to do.
- Hmm I wonder what the current installation trends are amongst our financial sector clients ?
- I wonder how many audits have been performed this month
- Alan is out of the office and has forgotten his password. He gives Karl a ring who uses the Audit Portal to reset Alans password.
- Rod has been tasked with re-energising the teams sales strategy. Before he starts he generates some reports on the Audit Portal to inform the process.
- Karl is interested in how often the audit tool is being used. Using the Audit Portal, Karl runs a report to illustrate this months usage.
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