AIDA(OR) Storyboard >> Ecobank Innovation Race (Group 1)
Storyboard Text
- ATTENTION
- I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?
- With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!
- INTEREST
- Interesting, let me chat Rafiki and see if she can help...
- >> Account Reactivation Form>> Customer Info Update Form>> E-services Setup Form
- Here are some things I can do;>> Request Forms>> Account Enquiries>> Transaction Issues
- How can I reactivate my account?
- Kweku selects Request Forms
- He then selects Account Reactivation Form which is displayed for him to fill
- Hello Kweku, My name is Rafiki. How may I assist you today?
- DESIRE
- Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.
- ACTION
- Title: Mr.First Name: KwekuMiddle Name: -Surname: FrimpongEmail Address: kf@yahoo.comTelephone No.: 233294678011Account No.: 1441000111223TIN: 999-111-444-000GHUpload Valid ID: E.g. Passport etc.
- Account Reactivation Form
- kf-01-55
- Customer gets an sms/email notification of case number closure and a call from his Ecobank branch...
- ONBOARDING
- Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!
- RETENTION
- I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.
- By providing OTP, kindly use my information as authority to reactivate my account
- OTP is delivered, Kweku enters and signs with his full name on his account. He receives a case number confirming a 24hr TAT
- SMS: EcobankDear customer, your case number CAS-327-001 has been closed.
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