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AIDA(OR) Storyboard >> Ecobank Innovation Race (Group 1)

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ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

Create your own at Storyboard That

ATTENTION

INTEREST

DESIRE

ACTION

ONBOARDING

RETENTION

I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?

Interesting, let me chat Rafiki and see if she can help...

Hello Kweku, My name is Rafiki. How may I assist you today?

How can I reactivate my account?

I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.

Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!

With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!

Account Reactivation Form

  • Title: Mr.
  • First Name: Kweku
  • Middle Name: -
  • Surname: Frimpong
  • Email Address: kf@yahoo.com
  • Telephone No.: 233294678011
  • Account No.: 1441000111223
  • TIN: 999-111-444-000GH
  • Upload Valid ID: E.g. Passport etc.

kf-01-55

By providing OTP, kindly use my information as authority to reactivate my account

Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.

SMS: Ecobank

Dear customer, your case number CAS-327-001 has been closed.

Here are some things I can do;


Request Forms

Account Enquiries

Transaction Issues

Kweku selects Request Forms

Account Reactivation Form

Customer Info Update Form

E-services Setup Form

He then selects Account Reactivation Form which is displayed for him to fill

OTP is delivered, Kweku enters and signs with his full name on his account. He receivesa case number confirming a 24hr TAT

Customer gets an sms/email notification of case number


closure and a call from his Ecobank branch...

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Storyboard Text

  • ATTENTION
  • I need to have my account reactivated as soon as possible to receive this payment. With all this traffic in town and queue at the branch, how do I get this done? Oh God!?
  • With the Ecobank mobile app you can access branch forms and fill digitally anywhere, anytime. Chat with Rafiki to see how!
  • INTEREST
  • Interesting, let me chat Rafiki and see if she can help...
  • >> Account Reactivation Form>> Customer Info Update Form>> E-services Setup Form
  • Here are some things I can do;>> Request Forms>> Account Enquiries>> Transaction Issues
  • How can I reactivate my account?
  • Kweku selects Request Forms
  • He then selects Account Reactivation Form which is displayed for him to fill
  • Hello Kweku, My name is Rafiki. How may I assist you today?
  • DESIRE
  • Ecobank's Rafiki AI seems to really solve my account reactivation problem. I hope this works after I fill this mobile form and sign.
  • ACTION
  • Title: Mr.First Name: KwekuMiddle Name: -Surname: FrimpongEmail Address: kf@yahoo.comTelephone No.: 233294678011Account No.: 1441000111223TIN: 999-111-444-000GHUpload Valid ID: E.g. Passport etc.
  • Account Reactivation Form
  • kf-01-55
  • Customer gets an sms/email notification of case number closure and a call from his Ecobank branch...
  • ONBOARDING
  • Hello...yes this is Kweku Frimpong...WOW my account has been activated?...this is so easy! Ok...thank you so much!
  • RETENTION
  • I am so happy Ecobank! You've saved me a lot of time and cost with your digital solution. My account is now active and payment received.
  • By providing OTP, kindly use my information as authority to reactivate my account
  • OTP is delivered, Kweku enters and signs with his full name on his account. He receives a case number confirming a 24hr TAT
  • SMS: EcobankDear customer, your case number CAS-327-001 has been closed.
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