Medicare Replacement Plan RTE
Storyboard Text
- I can help get you registered for your appointment.
- REGISTRATION
- Great!
- May I have your insurance information?
- REGISTRATION
- Thank you! I will check your eligibility.
- Sure! Here is my Medicare card.
- REAL TIME ELIGIBILITY GATEWAY
- BLUE CROSS
- Medicare Susie Q ID 123-456-789-A
- Knock, knock! Can someone help me verify a patient's benefits?
- MEDICARE
- MEDICARE
- MEDICARE
- SUSIE Q ID 123-456-789-A
- Can you tell me if this patient is eligible for Medicare benefits?
- Certainly. Give me a moment.
- MEDICARE ELIGIBILITY OFFICE
- PATIENT IS ELIGIBLE
- WARNING - REPLACEMENT PLAN IN EFFECT!
- MEDICARE
- The patient IS ELIGIBLE for Medicare. HOWEVER, she has a REPLACEMENT PLAN in effect.
- She actually has a Blue Cross Medicare Advantage Plan
- PATIENT IS ELIGIBLE
- WARNING - REPLACEMENT PLAN IN EFFECT!
- MEDICARE
- Well can you tell me anything about her Blue Cross benefits?
- Sorry! I don't have any more information than what I told you.
- BLUE CROSS REPLACEMENT PLAN ??????
- You'll have to ask Blue Cross.
- REAL TIME ELIGIBILITY GATEWAY
- Knock, knock! Can someone help me verify a patient's benefits?
- BLUE CROSS
- MEDICARE
- Susie Q 123-456-789-A
- BLUE CROSS
- Medicare told me my patient has a Blue Cross Medicare Advantage plan.
- BLUE CROSS ELIGIBILITY OFFICE
- Sure! What is your patient's subscriber ID?
- BLUE CROSS
- I only have their Medicare ID. Can you look it up with that?
- Sorry! I can't. Can you ask your patient for their Blue Cross ID card?
- BLUE CROSS ELIGIBILITY OFFICE
- REAL TIME ELIGIBILITY GATEWAY
- BLUE CROSS
- MEDICARE
- Do you have a Blue Cross ID card?
- Medicare notified me that you have a Blue Cross Medicare Advantage Plan.
- REGISTRATION
- Oh yes! I'm sorry! I forgot to give you my Blue Cross Card.
- REGISTRATION
- Here is my Blue Cross card.
- SUSIE Q ID XYZ123456789
- REAL TIME ELIGIBILITY GATEWAY
- BLUE CROSS
- SUSIE Q ID XYZ123456789
- MEDICARE
- BLUE CROSS
- Here is my patient's subscriber ID. Can you check her eligibility?
- SUSIE Q ID XYZ123456789
- Certainly! Give me a moment.
- BLUE CROSS ELIGIBILITY OFFICE
- Great!
- Your patient is eligible! Here are the details about her benefits.
- BENEFIT INFORMATION
- PATIENT IS ELIGIBLE
- REAL TIME ELIGIBILITY GATEWAY
- BLUE CROSS
- MEDICARE
- I was able to confirm your Blue Cross Medicare Advantage Plan. You are all registered. Thank you!
- REGISTRATION
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