Hi morning Steve! I am having some issues with my computer
Slide: 2
Chelsea I understand this, but two of our colleagues are currently on suspension for not adhering to workplace policy
Okay I am going to contact management on this matter
I am very busy and don't have time to argue
Slide: 3
No you don't have to wait until tomorrow. We have 3 new junior IT support technicians on our team
It's okay and this is why we have expanded our IT team. It is to minimize downtime and to strengthen work relations
Oh waw!!! I didn't know this. You guys are really improving. I'm sorry for how I reacted. I felt my request would've been ignored
Steve, I greatly appreciate your assistance. Thanks again
Your welcome Chelsea
Slide: 0
Could you come check the computer for me please !!!
Sure but you must open a ticket before I proceed forward. It is workplace policy
Aren't you IT Support and your job is to fix our computers
Okay Steve let's not go to management. Yesterday I rolled over the internet cable and now I cannot connect to the shared folders. I will open a ticket
Sounds like an easy fix. I will forward the ticket to Melissa and she will resolve the issue ASAP
Wait !!! So I don't have to wait until tomorrow ?
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