Busylad - Training Video for Customer - Will Call

Busylad - Training Video for Customer - Will Call
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Storyboard Text

  • BusyLad Training Video - When Customer Places an order and will pick up
  • Craig Horton will be on camera talent and narrate video
  • January 2019
  • Customer places order..............Order is now in system
  • Hi Welcome to Busylad
  • Hi I need to rent.......
  • Kitchen /Laundry/Warehouse Pulls Order
  • Note - When picking linens first in first out. Rotate linens
  • Places in  Will Call Area
  • Will Call Area in Warehouse
  • Customer arrives to pick up order,
  • Order is loaded and checked by Busylad
  • Customer returns order.
  •  Order is unloaded and checked again by Busylad
  • Counted
  • Order is placed in  Busylad Employee determine on where to be staged in counted or not counted area of warehouse.
  • Not Counted
  • Note to Videographer - General Overview of being washed & stored
  • Counted
  • Kitchen laundry personnel counts in items in not counted area and places in counted area to be ready for kitchen laundry to be washed and stored.
  • Not Counted
  • Delivery Process
  • Now we will talk about Delivery of Rental Items if Customer requested order to be delivered. 
  • Rewind back to when Customer comes to Busylad to place order. ( The old Batman series in the 70's came to mind when they would say "And now back to the Bat cave")
  • Customer places order..............Order is now in system
  • Hi Welcome to Busylad
  • Hi I need to rent.......
  • Kitchen /Laundry/Warehouse Pulls Order
  • Remember This is important - When picking linens first in first out. Rotate linens
  • Delivery Area in Warehouse
  •  Order is placed in delivery area.
  • Busylad warehouse personnel properly and carefully loads order onto truck for delivery.
  • Order is delivered to customer - and unloaded properly - Items are placed neatly for customer
  • Note to Videographer - Arriving at customer's house unloading properly as a general overview according to the customer’s instructions.
  • After the event - Order is picked up and order is loaded properly into truck.
  • Busylad warehouse personnel properly and carefully unloads order into receiving area of Warehouse.
  • Counted
  • Order is received in and Busylad Employee determines where to be staged in counted or not counted area of warehouse.
  • Not Counted
  • Kitchen/Laundry Personnel are notified if flatware, glasses, serving pieces, linens, etc. are being returned.
  • Counted
  •  Kitchen/Laundry personnel counts in items in not counted area and places in counted area to be ready for kitchen laundry to be washed and stored.
  • Not Counted
  • Specific Area in Warehouse
  • Warehouse items that need to be cleaned are placed in a specific area.
  • Note to Videographer - May need to film employee Cleaning a chair - Cleaning a tent top - Garden chair and a black chair - stacking the farm chair and taking the cushions off and placed in a specific area. This could be an overview that is showed while Craig is closing out the video.
  • The End
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