customer complaint comic strip
Storyboard Text
- I want to see a manager of the department! I am not satisfied with this sweater, and I want action. I bought this here last week and I bought a Medium, as I always do. When I tried it on at home it was way too small. I want a sweater that fits or my money back!
- Yes.
- Thank you for bringing this to my attention! I just want to make sure I heard you correctly. You said that the sweater did not fit right, and you want a different sweater or your money back?
- Alright! I will see what I can do for you ma'am!
- Okay. I do have the receipt, it was from a few weeks ago.
- Great!
- As per our company policy, if you have a receipt then I will be able to return it for you or you can do an exchange. If you don't have your receipt but don't want the sweater, I can give you store credit. I will also need to see the sweater if I may.
- I would like to exchange it.
- Thank you very much! I was very pleased with my service today.
- Alright ma'am, you can go ahead and pick out another sweater of the same price. Once you have found something let me know, so I can exchange it for you!
- Thank you for showing me the receipt, and what would you like to do? Return it or exchange it?
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