Corporate Customer Scenarios Template 1
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Create a Customer Scenario
Creating customer scenarios is great for trainin purposes and exploring possible flaws in your customer service process. A customer scenario is a fictitious dialogue between a customer and a customer service agent where the customer has some issue they are trying to solve. Making sure your customer service agents have practiced numerous scenarios ensures that they will be prepared for virtually any issue a potential customer may have.
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Storyboard Text
- Customer
- Agent
- My problem is ______________________.
- Yes! I'll explain my solution.
- Agent
- Ok! I can offer you ______________________.
- Customer
- Thank you! This will work.
- Customer
- Does that solve my original issue?
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