Hey, you guys wanna come over and play MarioKart on the my new cool XBOX?
You are going to regret this.
Yesss! Josh and I were just saying how we are going to crush you on MarioKart.
I am so sorry Emma. Everything is going to be okay.
I can’t open my box because I am missing some fingers on my right hand so I know I wont be able to play.
Yeah, we can just play tag or something.
The boys told me that you were sad Emma. What’s going on daughter?
I just wish I had all my fingers like my friends so I can play the game too. Now I have this stupid game and I can’t even play it.
I have an idea. How about we write Microsoft about how they should make their controllers more accessible?
Nonsense, I think that would be great, Ms. Smith.
They aren’t going to care mom. That’s just a waste.
Exactly, let’s do it.
We should start off by stating the difficulty you had with the packaging and go from there. I’ll type everything out and send it over.
Okay, thank you mom. I hope they make some changes.
A young lady named Emma Smith sent over an email stating that she had issues with our pack aging due to an arm disability.
Prior to our last team meeting, I did have the team design packaging and a new accessible controller. 
Great, let’s see how she is able to use this one.
I will get right on it. Il will  mail it out to her today. 
Hey, did you hear anything back from Microsoft  yet?
They said they were sorry for the inconvenience and asked how to improve on it. My mom said they will be sending me out a more accessible controller. 
It’s been a week now. Maybe they sent out your package and it’s at home waiting for you.
Your Xbox package is here. I think you would be very pleased with it. I put it in the game room.
OMG! I want to see if they listened to my issues. I’m going to go open it. 
Wow, they listened. Only one loop to open the box and the controller itself has bigger flat circles vs the small little nubs. 
I have to tell my friends to come over and play now. 
They took the time out to better understand how to help me. I am so happy. You guys ready to play?
We told you that they would. Now, its go time.