1. Customer browses through the products available in the online Shopify store 2. And either selects a staple design that they like or sends in a request for a custom piece of jewellery that they want via the online form.
Request a custom piece
£5
£5
£5
£5
If they did send a custom request, send them an email back with the design sketches
Exeter Accessories
Dear (Name), Thank you for sending your custom design request . The attachment has the design sketch for your custom product. Please email back if you are happy with it and want it to be made
If the customer approves the design, begin process of making the jewellery!If they are not happy with the design, make another send in another design or request that they make it more clear what they are looking for...
Exeter Accessories
Dear (Name), Thank you for approving the design! Your product is currently being made! Please pay following this link: https://exeteraccessories.pay
Customer is taken to payment link on online website and makes purchase via online credit card. They receive a payment confirmation email and order dispatch email by Royal Mail.
Pay Here
Thank you for your payment we have received it! Your order will soon be dispatched via Royal Mail
Exeter Accessories
1. Order dispatched and delivered to customer within 3 days 2. Order comes in an envelope 3. Customer can then wear it out → for a meal with friends (or in their daily life)
1. If customer is not happy with the product or they do not fit the customer they can select the return option2. Click Return (Select return method)3. QR Code with details that the customer has to stick and reapply on the envelope 4. Drop the parcel off at nearest Royal Mail centre