20-PriyankaDive-AB1- Storyboard
Storyboard Text
- 10 minutes later....
- Hi! So I have this dress which I bought at a store and when I put it through the wash it came out in pieces. I have been to the store to try and return it or get a refund, but they said  that they can't do that. I also have the receipt. I was wondering whether you could help me get this returned or a refund?
- WSN Civil and Administrative Tribunal
- WSN Fair  Trading  Office
- Ok,  thank you for letting me know about these things, I will see what I can do to follow this up. Also, would you like the lodge a formal written complaint, and would you like us to mediate or negotiate on your behalf ? 
- Yes, that would be amazing! Thankyou so much for taking the time to do this. 
- WSN Fair  Trading  Office
- That's ok. Thank you for trying though ! I hope you have a great day
- So I have had a chat with the trader and sadly they are still saying that you can not return or get a refund for this dress. We are very sorry about this. 
- All good! you too!
- Hi, I  would like to lodge a claim about this dress that I bought because it is a faulty product. I have a receipt and other documents. 
- Thank you so much! I really appreciate it.
- Of course. So I have had a look at those documents and looks like we are going to be able to get you a refund for this dress.
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