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User Story 001

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User Story 001
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Storyboard Text

  • Slide: 1
  • Current Challenge
  • GOOGLE
  • "It takes a lot of time to create the OCOs and OCIs from all these forms filled out by hosts."
  • The HRC feels overwhelmed by manually entering host availabilities from multiple forms to a crowded Google Calendar.
  • Slide: 2
  • Difficult Cases Leads to Greater Risk of Errors
  • GOOGLE CALENDAR
  • OCO
  • OCI
  • OCO
  • OCI
  • OCO
  • OCI
  • For instance, this host is away every Tuesday and Wednesday for three weeks, necessitating an OCO event each Thursday and an OCI every Monday. This can be a nightmare to schedule manually.
  • Hosts with complex availability requests can be awkward to create and monitor, especially when there other apartments to manage and schedule.
  • Slide: 3
  • Automated Event Scheduling
  • What if there was a way for hosts to open their own dates and this appear on our calendar?
  • Slide: 4
  • Efficiency in Action
  • host opens dates on their own.
  • Google Calendar
  • OCO
  • OCO
  • OCI
  • OCI
  • Hosts enter their availability and the calendar updating automatically with new events.
  • Slide: 5
  • More Time to do the Things that Count
  • The system is automatically creating OCO and OCI events while they speak.
  • Get a Key gives me high quality service. I like that.
  • I have some time. Let's talk about making your apartment more attractive.
  • The HRC now spends less time on manual event entry and more on supporting hosts and maintaining the company's reputation for premium, personal service.
  • Slide: 6
  • Visibility of Newly Added OCOs and OCIs on Google Add=on Card
  • The HRC trusts that the system will auto-update calendars as hosts complete their forms. In another user story, she will be able to see when new events are added in order to confirm and prepare for them.