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- Modern way (customer)
- 3 Months later...
- Student Loan ApplicationApplicant: Rose LimDetails required:1) Personal Information (NRIC, address)2)#160;Financial: Income, credit card bills
- Alright, I shall apply for student loan. Seems like#160; they need to collect many data such as#160;Income, credit card bills, telephone bills , utility bills, etc.
- Alright all information submitted ! So convenient and save time#160;since no paperwork#160;is needed
- Modern way (bank)
- Looking at the pre-established decision guidelines I had set, she is definitely a well-qualified applicant
- Based on all the utility bills, telephone bills, etc, she had paid#160;her bills on time and in full,#160;seems like she is a creditworthy person.
- Student Loan ApplicationApplicant: Rose Lim
- Alright loan approved!
- Improved on the issue
- The next day
- Yes!! Application successful. That was really fast. I shall leave a good feedback for this bank.#160;
- Student Loan ApplicationApplicant: Rose Lim
- Outcome of new strategy
- I'm glad I have add value to the company, thank you boss!
- Good job, the number of people who are applying loans from our bank increased and many positive feedbacks and customer satisfaction as well.
- .
- In the cafeteria..
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