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A Week in the Life

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Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
Create your own at Storyboard That Calm before the stormStorm warning videoConcerned customerFiltered notificationsLive text chatRadio phone-inNews reportStudent testimonialsBreaking the fourth wallRows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentionspotential travel disruption.Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.Screen split showing the students and the different messages that they have to respond to.Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.Person sat reading the news webpage on their tablet showing the team's personalised news reportInterviews of students asking them what they thought of the experience, how they have applied thelearning and how they can apply it in the future.Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.  Today's Weather Forecast Storms causing travel disruption I've got a parcel coming tomorrow. I'll tweet the company and check what's happening Hello, my name is Susan, how may I helpyou today? Hello, Susan, I'm expecting a parcel delivery today Ok, I'll gather some info first. What is your ref. number? Yes, it's 1234567890 Just one moment, please, whilst I see what has happened. The Heat Radio Station Well, Beth, our biggest learning point from this storm was ... I've got a Tweet from a customer I've got an email from a customer I've been asked about our contingency plan The Herald What would you do? Best thing ever! Amazing! Awesome! Brilliant!
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Storyboard Text

  • Calm before the storm
  • Storm warning video
  • Today's Weather Forecast
  • Storms causing travel disruption
  • Concerned customer
  • I've got a parcel coming tomorrow. I'll tweet the company and check what's happening
  • Rows of students, black and white, ready for a chalk and talk lecture. Can also include footage of asking the students what they were expecting before the start of the module.
  • Filtered notifications
  • I've got a Tweet from a customer
  • I've got an email from a customer
  • I've been asked about our contingency plan
  • Hello, my name is Susan, how may I help you today?
  • Switch to colour to demonstrate experience enrichment. Our own copy of a weather report telling us about a storm warning for the Midlands. Mentions potential travel disruption.
  • Live text chat
  • Hello, Susan, I'm expecting a parcel delivery today
  • Someone sat at home watching the same weather report. Picks up phone to Tweet the company asking them about their parcel delivery tomorrow.
  • Radio phone-in
  • The Heat Radio Station
  • Screen split showing the students and the different messages that they have to respond to.
  • Just one moment, please, whilst I see what has happened.
  • Ok, I'll gather some info first. What is your ref. number?
  • Split footage between the Customer Service Operations representative and the customer typing. The messages pop up as text bubbles either side of the screen.
  • Yes, it's 1234567890
  • Beth sat with headphones and a microphone, students gathered around a microphone being interviewed about their experience of failure recovery within a service environment.
  • Well, Beth, our biggest learning point from this storm was ...
  • News report
  • 
  • The Herald
  • Student testimonials
  • Best thing ever!
  • Amazing!
  • Awesome!
  • Brilliant!
  • Breaking the fourth wall
  • What would you do?
  • Person sat reading the news webpage on their tablet showing the team's personalised news report
  • Interviews of students asking them what they thought of the experience, how they have applied the learning and how they can apply it in the future.
  • Final reflection from Mairi and then they look straight into the camera and ask the viewer what they would do in the situation.
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