The Case of the Not Listed SKU

Receives the details through SalesForce and reaches out

from the case

to Paul

Ok, I see Naveen included all the details. Great!

That will make it a lot

easier to get the data set-up completed.

That's quick!

SAP



Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.

I get an error code for this SKU. It came from client X. Could you

double check whether

it's a typo?

Ok, I'll create a case.

Could you pick it up

with the Account

Manager?

Yeah sure, assign it to me and I'll pick up with Paul.

No, it's correct, but new and hasn't been set-up yet.

Raises a workflow case in SalesForce

• includes the type: Data Issue/Amendment
  
• includes the customer and SKU details
• Assigns to Agi

Ah, I see Client A ordered the new JW already. I didn't

even have time yet to submit

the data request form. Let me do that right now and confirm this order is OK.

While following up on his Pending cases he sees the communications between Agi and Paul.

When Data set up is completed he

finishes the order.

Receives the details through SalesForce and reaches out

from the case

to Paul

Ok, I see Naveen included all the details. Great!

That will make it a lot

easier to get the data set-up completed.

That's quick!

SAP



Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.

I get an error code for this SKU. It came from client X. Could you

double check whether

it's a typo?

Ok, I'll create a case.

Could you pick it up

with the Account

Manager?

Yeah sure, assign it to me and I'll pick up with Paul.

No, it's correct, but new and hasn't been set-up yet.

Raises a workflow case in SalesForce

• includes the type: Data Issue/Amendment
  
• includes the customer and SKU details
• Assigns to Agi

Ah, I see Client A ordered the new JW already. I didn't

even have time yet to submit

the data request form. Let me do that right now and confirm this order is OK.

While following up on his Pending cases he sees the communications between Agi and Paul.

When Data set up is completed he

finishes the order.

Receives the details through SalesForce and reaches out

from the case

to Paul

Ok, I see Naveen included all the details. Great!

That will make it a lot

easier to get the data set-up completed.

That's quick!

SAP



Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.

I get an error code for this SKU. It came from client X. Could you

double check whether

it's a typo?

Ok, I'll create a case.

Could you pick it up

with the Account

Manager?

Yeah sure, assign it to me and I'll pick up with Paul.

No, it's correct, but new and hasn't been set-up yet.

Raises a workflow case in SalesForce

• includes the type: Data Issue/Amendment
  
• includes the customer and SKU details
• Assigns to Agi

Ah, I see Client A ordered the new JW already. I didn't

even have time yet to submit

the data request form. Let me do that right now and confirm this order is OK.

While following up on his Pending cases he sees the communications between Agi and Paul.

When Data set up is completed he

finishes the order.

Receives the details through SalesForce and reaches out

from the case

to Paul

Ok, I see Naveen included all the details. Great!

That will make it a lot

easier to get the data set-up completed.

That's quick!

SAP



Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.

I get an error code for this SKU. It came from client X. Could you

double check whether

it's a typo?

Ok, I'll create a case.

Could you pick it up

with the Account

Manager?

Yeah sure, assign it to me and I'll pick up with Paul.

No, it's correct, but new and hasn't been set-up yet.

Raises a workflow case in SalesForce

• includes the type: Data Issue/Amendment
  
• includes the customer and SKU details
• Assigns to Agi

Ah, I see Client A ordered the new JW already. I didn't

even have time yet to submit

the data request form. Let me do that right now and confirm this order is OK.

While following up on his Pending cases he sees the communications between Agi and Paul.

When Data set up is completed he

finishes the order.

Receives the details through SalesForce and reaches out

from the case

to Paul

Ok, I see Naveen included all the details. Great!

That will make it a lot

easier to get the data set-up completed.

That's quick!

SAP



Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.

I get an error code for this SKU. It came from client X. Could you

double check whether

it's a typo?