The Case of the Not Listed SKU
Storyboard Text
- SKU not listed
- SAP
- Hmm. I can't create the or-der in SAP from the spreadsheet the customer sent: I get this error. Let me ask Agi in CE.
- I get an error code for this SKU. It came from client X. Could you double check whether it's a typo?
- Ok, I'll create a case. Could you pick it up with the Account Manager?
- Hi Agi
- Sure, 1 sec
- Hi Naveen
- No, it's correct, but new and hasn't been set-up yet.
- Yeah sure, assign it to me and I'll pick up with Paul.
- Raises a workflow case in SalesForceincludes the type: Data Issue/Amendment includes the customer and SKU detailsAssigns to Agi
- Ok, I see Naveen included all the details. Great! That will make it a lot easier to get the data set-up completed.
- Receives the details through SalesForce and reaches out from the case to Paul
- Ah, I see Client A ordered the new JW already. I didn't even have time yet to submit the data request form. Let me do that right now and confirm this order is OK.
- That's quick!
- While following up on his Pending cases he sees the communications between Agi and Paul.When Data set up is completed he finishes the order.
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