A user flow chart is a visual representation of the steps a user takes to complete a specific task on a website, app, or other digital product. It shows the different screens, interactions, and decisions that a user makes along the way.
User flow charts have several benefits, including:
User flow charts typically include the following elements:
User flow charts are best used early in the design process to help teams understand the user's journey and identify potential issues or opportunities for improvement. They can also be used throughout the development process to ensure the final product meets the user's needs and expectations.
The user finds your website via a referral or a search engine.
Now the user has demonstrated interested in your product, they have decided they want to learn more
at this point the user is beginning to navigate their account and discover what features your product has to offer.
The user has now decided this program is something they want, so they head to view their options for purchasing
The user has accepted your price points and is now moving forward with the payment process
User flow charts are typically created by UX designers, UI designers, or product managers.
The level of detail in a user flow chart will depend on the complexity of the task and the needs of the team. Some user flow charts may be high-level and show only the major steps, while others may be more detailed and include every interaction and decision point.
User flow charts should be updated as needed throughout the design and development process. As the product evolves and new features are added, the user flow chart may need to be revised to reflect these changes.